Frequently Asked Questions

If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday through Friday from 8.30am to 5pm GMT Please email ingersollrand-emea@geiger.com

Please note we do not permit returns or exchanges for items purchased on this site.

If you have received a damaged item please contact us on +44208 569 2250 or email ingersollrand-emea@geiger.com

After selecting your purchases you will need to pay for your purchase with a credit card. Credit card purchases can be made through our secure checkout using Visa or Mastercard. Please be sure to complete all necessary information.

We are unable to process phone orders.

You can expect in-stock items to ship within 3-5 days of placing your order. EU Countries are easier / quicker / cheaper

For on-demand items, please refer to the individual production time listed within the product specifications and allow an additional 3-5 days for ground transit from the manufacturer.

Shipping and transit times do not include weekends and holidays and cannot be guaranteed under extenuating circumstances beyond our control, such as extreme weather conditions. Please allow additional transit time for international shipments.

Please note that international shipments are subject to duties and customs fees above and beyond standard shipping charged by Geiger. These charges are the responsibility of the receiver and payment may be required before delivery of your package will be completed. Contact your local courier or customs office for details

Carriage charges are charged at £8.50 per box for all mainland UK deliveries. Deliveries to Ireland or Europe will be confirmed to the customer at time of order.

Merchandise pricing does not include tax or duties. Countries outside the EU will have to pay any taxes or duties locally.

You can update your billing address, manage shipping addresses, change your password, and view your order history through the Manage Account page.

An on-demand item is a product that is not pre-printed and stocked in our warehouse, but is produced on a per-request basis. On-demand items take longer to ship, as we produce them specially for you, so please refer to the individual production time listed within the product specifications and plan accordingly. On-demand items may also require a minimum order quantity to meet production requirements.

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